Our Terms & Conditions

Last Updated: 2025

These Terms & Conditions govern the use of services provided by XLDetailing (“we”, “us”, or “our”). By booking a service or using our website, you agree to these terms.

1. Services Provided

XLDetailing offers professional mobile valeting and detailing services including, but not limited to:

• Basic and Premium Valets
• XL Refresh and XL Revive Packages
• Pet Hair Removal
• Wet Vacuum Services
• Headlight Restoration
• Engine Bay Detailing

All services are carried out to the best of our ability using appropriate cleaning products and equipment.

2. Booking & Payment

• Bookings can be made via phone, email, or online form.
• Payment must be made in full at the time of service unless otherwise agreed.
• Prices are subject to change; the confirmed price at the time of booking will apply.
• Any special requests or requirements must be communicated before the service.

3. Cancellation & Rescheduling

• Cancellations or rescheduling must be made at least 24 hours before the appointment.
• Late cancellations or no-shows may incur a cancellation fee.
• We reserve the right to reschedule in exceptional circumstances (e.g., extreme weather, vehicle condition).

4. Vehicle Condition

• Customers must inform us of any pre-existing damage or fragile areas.
• XLDetailing is not liable for pre-existing damage, mechanical faults, or cosmetic issues not caused by our service.
• For heavily soiled vehicles, additional charges may apply if extra work is required.

5. Liability

• While every care is taken, XLDetailing is not responsible for accidental damage caused by pre-existing vehicle conditions or manufacturer defects.
• We are fully insured, but liability is limited to the value of the service provided.
• Customers are responsible for removing personal items from the vehicle prior to service.

6. Health & Safety

• All cleaning products and procedures comply with safety regulations.
• We reserve the right to refuse service if the vehicle condition poses a safety risk.

7. Intellectual Property

• All content on our website, including text, images, and branding, is the property of XLDetailing.
• No content may be reproduced or used without prior written permission.

8. Governing Law

These Terms & Conditions are governed by the laws of England & Wales. Any disputes will be resolved under this jurisdiction.

9. Contact

For questions regarding these Terms & Conditions, please contact:

XLDetailing

Email: xldetailinguk@gmail.com

Phone: 07568751820

Instagram: @xldetailinguk

Last Updated: 2025

This Privacy Policy explains how XLDetailing (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following information when you contact us, make a booking, or browse our website:

• Contact information: name, phone number, email address
• Booking details: service requested, location, vehicle information
• Payment information: only when required for secure transactions (processed by trusted third-party providers)
• Website usage data: such as IP address, browser type, and pages visited (used to improve website performance)

2. How We Use Your Information

We use your information to:

• Provide and manage your booking or service
• Respond to enquiries or customer support requests
• Send confirmations, updates, or important service notifications
• Improve our website and overall customer experience
• Comply with legal or regulatory requirements

We do not sell or share your information with third parties for marketing purposes.

3. How We Store & Protect Your Data

We take appropriate measures to keep your information safe, including secure systems, limited access, and encryption where appropriate.

Your data is only kept for as long as necessary to provide our services or meet legal obligations.

4. Sharing Your Information

We may share your information with:

• Trusted service providers (e.g., payment processors or booking tools)
• Legal authorities if required for legal compliance

We do not share your information with any third parties unrelated to delivering our services.

5. Your Rights

Under data protection laws (including GDPR), you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data where legally possible
• Withdraw consent at any time
• Object to certain types of data processing

To exercise any of these rights, contact us using the details below.

6. Cookies

Our website may use cookies to improve performance and personalise your experience.

You can adjust your browser settings to refuse cookies if you prefer.

7. Contact Us

If you have questions about this Privacy Policy or want to make a data request, please contact:

XLDetailing

Email: xldetailinguk@gmail.com

Phone: 07568751820

Instagram: @xldetailinguk

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.